Ucom has announced the implementation of the Hecttor AI system, developed by Saima Inc. from Silicon Valley, in its call center. This unique technology adjusts speech speed and improves clarity in real-time, making calls more understandable and comfortable for both operators and customers.
Hecttor AI addresses typical call center problems: excessively fast and unintelligible speech, low sound quality, and background noise. As a result, the company gains measurable benefits - reduced call duration, faster processing of requests, and increased customer satisfaction. Ucom CEO Ralph Yirikian noted that the new system allows for raising service standards and improving customer experience through artificial intelligence tools.
The technology is completely secure - data is processed locally, ensuring a high level of protection for subscriber information. Hecttor AI is already used by major telecommunications companies and banks worldwide and will now form the basis of Ucom's high-quality voice communications in Armenia, confirming the effectiveness of cooperation with Saima Inc. and the prospects for developing customer service.