The digital platform HayPass.am has been launched in Armenia, designed for the pre-registration of citizens online to obtain next-generation biometric passports and ID cards. According to the country’s Ministry of Internal Affairs, the service is operating normally: thousands of people have already registered and visited service centers. The collection of biometric data is also proceeding without significant issues, while isolated technical glitches are being addressed by a dedicated team.
The new system for issuing biometric documents has been in effect since November 1, 2026. The first HayPass service center opened on October 31 at the Yerevan Mall shopping center in Yerevan. The project is being implemented as a public-private partnership. Initially, 14 centers are planned to be involved, two of which are located in Yerevan. In the future, there are plans to increase their number to 23.
A biometric passport will cost citizens 28,650 drams, and an ID card will cost 5,950 drams. The standard processing time for the documents is 14 business days. Meanwhile, previously issued passports and identity cards remain legally valid until their expiration date, so holders of valid documents do not need to replace them urgently.